nagad 999's Privacy Policy
Your personal information is very important to us. This policy explains in detail how the information you provide during registration and transactions on the nagad 999 platform is collected, used, stored, and protected.
Table of Contents
Types of Information Collected
When creating an account and using services on nagad 999, we collect the following types of information:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Mobile number and email address
- Residential address
b) Financial Information
- Details of deposit and withdrawal transactions
- Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and account balance
c) Technical Information
- IP address and device type
- Browser information and operating system
- Login time, session length, and activity logs on the site
- Approximate location data
d) Gaming Activity Information
- Play history, bet records, and results
- Bonus usage and VIP level information
- Preferred game categories and payment methods
Methods of Data Collection
nagad 999 collects information in the following ways:
Direct Collection
Information you provide directly when filling out registration forms, processing deposit or withdrawal requests, contacting the support team, and during account verification is collected.
Automatic Collection
When you use the nagad 999 website or app, our system automatically collects technical information. This includes cookies, session trackers, and analytics tools.
Via Third Parties
Limited information may be received from identity verification services, payment processors, and fraud prevention systems — this is used solely to ensure account security.
nagad 999 never collects information from unauthorized sources and does not share data for marketing purposes without your consent.
Purpose of Data Use
Collected information is used for the following purposes:
- Creating accounts, verifying identity, and ensuring a secure login process
- Processing deposits, withdrawals, and other financial transactions
- Improving platform services and adding new features
- Preventing fraud, money laundering, and other illegal activities
- Providing a personalized gaming experience based on your preferences
- Managing bonuses, promotions, and VIP benefits
- Providing effective assistance through the support team
- Ensuring compliance with our Terms and Conditions and applicable laws
Your information will be used only for these purposes. Your consent will be obtained before using it for any other purpose.
Data Storage and Security
nagad 999 follows industry-standard technology and practices to keep your information secure. Our security measures include the following:
Technical Protection
- Use of SSL (Secure Socket Layer) encryption for all data transmissions
- Database-level encryption and access controls
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
Organizational Protection
- Only authorized staff will have access to your information
- Regular security training provided to staff
- A rapid response plan is active in the event of a data breach
Data Retention Period
Data is retained while your account is active and for as long as necessary to meet applicable legal obligations thereafter. Data that is no longer needed after legal liabilities are settled is securely deleted.
If a security incident occurs, we will notify affected users as quickly as possible and take corrective action.
Sharing Data with Third Parties
nagad 999 does not sell your personal information. However, limited information may be shared with the following parties as needed to operate the service:
Payment Processors
Information required to complete financial transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant service provider. This information is used solely for processing the specific transaction.
Technology Service Providers
Necessary technical information is shared with game providers (such as Evolution, Pragmatic Play, JILI, PG Soft) and other technology partners. They are required to follow their own privacy policies.
Legal Authorities
Information may be provided to government or legal authorities if required to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.
Access Prohibited
Your information will never be sold or transferred to advertisers, data brokers, or any other commercial third parties.
Cookies and Tracking Technology
The nagad 999 website and app use cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are necessary for maintaining login sessions, storing security tokens, and running the platform's core functions. They cannot be disabled.
Performance Cookies
These cookies are used to analyze how you use the site in order to improve service quality. They do not contain any personally identifiable information.
Preference Cookies
These cookies are used to remember your language settings, theme preferences, and other personalization options.
Most browsers offer options to manage cookies. However, disabling essential cookies may cause some platform features to not work properly.
Your Rights
As a nagad 999 user, you have the following rights regarding your own information:
- Right to Know: You can find out what information we hold about you and how we use it.
- Right to Correction: You can request correction of inaccurate or outdated information.
- Right to Restriction: In certain circumstances, you can request that processing of your information be limited.
- Right to Deletion: Where there is no legal obligation to retain it, you can request deletion of your information after account closure.
- Right to Complain: If you have objections to how we use your information, you can raise a complaint directly with us.
To exercise these rights or for any related questions, please contact our support team. To learn more about us and our commitments to our users, you can read our About Us page.
Protection of Minors
All nagad 999 services are for individuals aged 21 and above only. We do not knowingly collect any information from those under 21 years of age.
Age is verified at the time of registration. If we become aware that a minor's information has entered our system, that account will be closed immediately and all associated information will be permanently deleted.
Responsible gaming is very important to us. The Responsible Gaming Policy applies to every user and we are committed to ensuring a safe gaming environment.
Policy Changes
nagad 999 reserves the right to update this privacy policy as needed. Before any significant change, we will:
- Display a clear notice on the website
- Send a notification to the registered email or mobile number
- Clearly state the effective date of the new policy
If you continue to use the service after the changes, it will be assumed that you have agreed to the new policy. If you do not agree to the updated policy, you may request to close your account.
This policy is part of nagad 999's overall Terms of Service. To learn about the full rules and restrictions, please visit our Terms and Conditions page.
Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English via 24/7 live chat and email.
Click the chat icon at the bottom right corner of the site. You will get an instant response.
We will try to respond to your privacy-related requests as quickly as possible.