nagad 999 Terms and Conditions

These terms and conditions ("Terms") apply to the use of all services on the nagad 999 platform. "Platform" refers to the nagad 999 website, mobile application and any connected digital channel. "User" refers to any person who has registered on the platform or is using its services.

By accessing the platform, creating an account or starting to use any service, the user is considered to have automatically agreed to these Terms. If you do not accept these Terms, you are asked to refrain from using the platform.

nagad 999 reserves the right to change, amend or cancel any part of these Terms at any time. Updated Terms will apply to all users from the date of publication.

To create a valid account on nagad 999, the user must meet the following requirements:

• Accurate and complete personal information must be provided, including full name, mobile number and date of birth.
• Only one account may be opened per person. Operating more than one account under a single mobile number, device or payment method is prohibited.
• A strong password must be used to keep the account secure. The password must never be shared with any third party.
• The mobile number must be verified via OTP during registration.

If the information provided on an account is found to be false or incomplete, nagad 999 reserves the right to close the account and withhold funds at any time. After registration, users may update their information, though a re-verification process may be required.

All nagad 999 services are available only to persons aged 21 or above. Opening an account or using any service by a person under 21 is strictly prohibited. A national identity card or other government-issued document may be requested at any time for age verification.

The following conditions must also be met:

• The user must be a resident of Bangladesh.
• The user must be personally eligible to participate in online gaming activities in the country where they reside.
• Persons who are unable to make independent decisions due to mental or physical impairment are advised to refrain from using the platform.

If a user operates an account on behalf of a minor or violates these eligibility requirements, nagad 999 reserves the right to cancel all transactions on the relevant account.

The currently accepted payment methods for deposits and withdrawals on the nagad 999 platform are: bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500.

4.1 Deposit Terms

Users must deposit only from a payment account registered in their own name. Deposits from third-party accounts are strictly prohibited and may result in a refund as well as account suspension.

4.2 Withdrawal Terms

Withdrawal requests are generally processed within 5 to 30 minutes. However, additional time may be required if verification is needed or if an unusual transaction is suspected.

• The account must have sufficient balance to make a withdrawal.
• To withdraw from a bonus balance, the specified wagering requirements must be met.
• Withdrawals are generally made using the same method that was used for the deposit.
• If fraud is suspected, nagad 999 reserves the right to hold a withdrawal request and suspend the account until verification is complete.

nagad 999 offers bonuses and promotional offers to users from time to time. Each bonus offer has its own terms, which must be followed.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example: a deposit of ৳1,000 will add a ৳1,200 bonus, giving a total balance of ৳2,200; before withdrawing, the bonus amount must be wagered — that is, ৳1,200 × 10 = ৳12,000.

• The bonus may only be used on eligible games.
• The welcome bonus cannot be claimed more than once from the same account.
• The bonus balance cannot be withdrawn before the wagering requirements are met.
• nagad 999 reserves the right to change or cancel any bonus offer.

5.2 VIP Cashback

The nagad 999 VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Cashback is provided at each tier based on the weekly net loss.

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback

Example: if a Gold tier member has a net loss of ৳20,000 in one week, they will receive ৳20,000 × 0.6% = ৳120 in cashback.

All games available on the nagad 999 platform are conducted in a fair and impartial manner. Each game has its own rules and RTP (Return to Player) rate. Game outcomes are determined through Random Number Generator (RNG) technology.

6.1 Slot Games

Slot games operate automatically and each spin's result is completely independent of the previous spin. No strategy or external influence can alter the outcome.

6.2 Live Casino

Live casino games are played directly with professional dealers. If a game is interrupted mid-way due to a technical issue, existing bets will be settled according to the applicable rules.

6.3 Sports Betting

Sports betting odds are variable and depend on market conditions. No bet may be cancelled after a match has started. If an event is cancelled or left unresolved, bet settlement will follow the policy set by nagad 999.

The following activities are strictly prohibited on the nagad 999 platform. Violating these prohibitions may result in permanent account closure and forfeiture of all balances:

• Creating or operating more than one account.
• Opening a new account or using another person's account to take advantage of the bonus system.
• Using software, bots or automation tools to influence game outcomes.
• Using the platform for money laundering or any unlawful financial activity.
• Attempting to gain unauthorised access to another user's account.
• Exploiting technical vulnerabilities in the platform or attempting to interfere with the system.
• Creating an account using false or fraudulent information.

If a user is found to be involved in prohibited activities, nagad 999 also reserves the right to take legal action.

nagad 999 may temporarily or permanently suspend or close any account for the following reasons:

• Breach of any clause in these Terms.
• Information provided on the account being false or incomplete.
• Unusual or suspicious transaction activity.
• An order from a court or law enforcement authority.
• At the user's own request.

Upon account closure, the process of returning the valid balance (excluding bonuses) will be completed according to the rules, unless evidence of fraud is found. Users who wish to close their own account should contact the support team.

nagad 999 treats the protection of users' personal information as a top priority. The platform uses SSL encryption technology to keep data secure during transfer. Full details of how user information is collected, stored and used can be found in our Privacy Policy.

Personal information will only be shared with third parties where legally required or with the user's explicit consent. Payment information is processed through a secure payment gateway and nagad 999 never stores full card or account numbers.

nagad 999 accepts no liability in the following cases:

• Disruption to a game or transaction caused by the user's internet connection issues or device technical faults.
• Account security being compromised due to the user's own carelessness or disclosure of their information.
• Transaction delays caused by outages in third-party services (such as mobile banking).
• Service interruption due to unavoidable natural disasters or changes in law.

Gaming and betting activities on this platform carry financial risk. Users participate entirely at their own risk and are solely responsible for any financial losses. Read our guidelines to learn more about responsible gaming.

nagad 999 reserves the right to change these Terms at any time. When changes are made, the new version will be published on this page along with the updated date. Users may be notified of significant changes via email or through the platform.

Continued use of the platform after updated Terms are published will be considered as the user's automatic acceptance of the new terms. It is therefore recommended to review this page regularly.

For answers to common questions about our services, visit the Frequently Asked Questions section, where you will find answers to general questions about accounts, payments and gaming.

If you have any questions or complaints about these Terms or any nagad 999 service, please contact our 24/7 support team:

• Live Chat: Direct support is available through the platform, in both Bangla and English.
• Email: [email protected]

After a complaint is submitted, our team will respond as soon as possible. For complex matters, additional information or documents may be requested for investigation.